These Terms and conditions govern our relationship with users and others who interact with Forever New via social media including Facebook, Instagram, Pinterest and Twitter (FN Social Media).
The Forever New brand is active on social media, allowing us to engage with our customers on a unique level. We are open to and encourage conversations about our brand, our product and the experiences our customers have in store. Whilst we are always open to feedback via our social media channels, positive or negative, we have a few simple guidelines in place for all users to remember.
Forever New Social Media is monitored between 9.00 am and 5.00 pm Monday to Friday (AEST) with extended hours as necessary.
Forever New Social Media has a wide range of users and it is important that our page is inclusive and respectful to all users. We do our best to keep Forever New social media content safe and appropriate for all users, but we cannot guarantee it. As such, we require that all users:
All feedback (either positive or negative) is helpful to Forever New and we encourage all our users to interact with us and our brand. We will do our best to respond directly to as many posts as possible where a response is required.
Your feedback is highly valued and important to us in keeping our brand relevant and appealing to all our loyal customers.