Returns and Exchanges

FREE INSTORE EXCHANGES AND REFUNDS

For your convenience, item(s) purchased online may be exchanged or refunded at any Forever New store within South Africa excluding all Edgars stores, provided all online return policy conditions are met.  A refund will be provided to you by crediting your original method of payment. Please note that cash refunds will not be provided under any circumstances and courier charges cannot be refunded.
Item(s) purchased at any Forever New store within South Africa can only be returned at a Forever New store within South Africa.

Forever New Online Returns Policy

There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA), as well as any other applicable acts.

If you wish to return any item(s) you have purchased, you can either return the item(s) via courier to our online store or in person to a Forever New store within South Africa (only) within 15 days from the date of purchase. Please note that goods purchased online cannot be returned in Edgars stores. Return courier costs will be at your expense, unless the item(s) returned is faulty or not as ordered. In this instance, courier costs will be incurred by Forever New. .

We encourage you to return your parcel via Dawn Wing traceable courier services as all returned parcels remain the responsibility of the purchaser until received by Forever New.

We encourage you to return in any of our stores country wide as this is free of charge.

Store purchases cannot be returned or refunded online.

Returns Policy Conditions

At Forever New we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item or refund your original method of payment provided that:

  • You return the item within 15 days (inclusive) from the date of purchase.
  • You produce your original Forever New invoice (receipt) when you return the item 
  • The item is in original saleable condition:
  • With all original tags and any sewn labels still attached
  • In an unworn, unopened and unused state
  • A return form is completed and accompanies your item(s) being returned
  • In original packaging


If you are not able to comply with these requirements, Forever New reserves the right to refuse an exchange or refund on change of mind items. Forever New will not accept a bank statement as proof of purchase.

We regret that we are unable to accept the exchange or return of the following items for change of mind for hygiene reasons:

  • Tights
  • Hair accessories
  • Earrings
  • Bodysuits
  • Swimming Costumes
  • Undergarments and related accessories

Online Exchanges and Refunds

We encourage you to return in any of our stores country wide as this is free of charge .If you however choose to return it via our courier service (Dawn Wing Couriers), you will be charged a courier fee.

Online Exchanges

If you would like to exchange an item(s) for an alternative item(s), please complete the online Return Request form that is located within My Account under ‘My Orders’ prior to sending the item(s) back.

Exchanges can only be exchanged for the same value of the purchase price of the item being returned.

Your item (s) that you wish to return needs to be sent back to our online returns address with the relevant return documents, duly completed and tax invoice (receipt).

If the alternative size or colour is no longer available, provided all the Returns Policy Conditions are met, a refund will be provided to you crediting your original method of payment. All return courier costs will be for your own expense and this will deducted from your refund amount.

Online Refunds

To obtain a refund please fill out the online Return Request form that is located within My Account under ‘My Orders’ prior to sending the item(s) back.

A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned. Cash refunds will not be provided under any circumstances.

COMPLETING A RETURNS REQUEST FORM ONLINE

  • Log into your Forever New ‘My Account’ and go to “My Orders’.
  • Click on the order that contains the item(s) that you wish to return or request an exchange for and click on the returns button that is located at the top right hand side of the page.
  • Fill out the required fields and read the Returns Policy to ensure you have a firm understanding of the terms and conditions.
  • Once you have clicked submit you will then be directed to the Return Request Form. This form must be printed and sent with the items to our warehouse in order for you to receive your return or exchange.
  • If you do not have a printer, please complete the manual return form that was included in your package.
  • Once you have sent your item(s) back to our warehouse, you will then receive email updates with the status of your return or exchange.
Before sending, please ensure all details on this form are correct. You will also need to write the returns number on the outside of the parcel. You will be notified by email the status of your exchange or refund..

View the Forever New Returns Request Form

Online Returns Address

Please send all returns to:

Forever New Online 
The House of Busby
Gosforth Business Park;
Corner Silverstone road and van Riebeeck Avenue
Germiston
1419